It can take between 1-4 business days (not including weekends and national holidays) for us to prepare a package for international delivery. Once your order ships, you will be sent an auto-email containing tracking information. If there has been no update on the tracking information for more than 5 business days, please let us know so that we can open an investigation. The investigation to locate a package may take several weeks. If for any reason it is determined the parcel is lost in transit you will be issued a full refund.

If your order has not yet shipped, then we should be able to update your address, so long as the delivery country/location remains the same. We cannot change the delivery country/location. If your order has already shipped, it depends on the delivery method selected: Standard We cannot intercept standard packages. If the package is undelivered, it will eventually be returned to us. Please note this is likely to take some time (maybe several weeks). Express Depending on the status of the delivery and the express, we may be able to update the address (we cannot guarantee but will make the best effort to do so). We cannot change the delivery country/location. Please contact us urgently at customerservice.row@mybr.com

Please click on the country switcher on our homepage to view the countries/locations that we ship to. If you cannot see your country/location listed, then it is likely that we do not currently ship there.

Yes, we can delete your account. For legal reasons, your data will be erased after a legal delay which depends upon the legislation of the country in wich you live.
To get your account deleted, get in touch with our Concierge service.

The amount of duties & taxes applied depends on the value of the order and the destination country/location. If you are concerned about this issue, may we suggest using our guaranteed landed cost shipping service? This allows you to prepay all taxes and there will be no additional costs when you receive your package – guaranteed! Just select to prepay the duties at checkout. If prepayment is supported for your order, then you will be quoted as follows: “Prepay xxxx for duties, taxes and fees now to guarantee no additional charges on delivery” Select this option if you wish to prepay duties & taxes. Should you choose to use this option, you will be provided with a 100% guaranteed total amount for your order (including all applicable delivery charges, duties and taxes). Please note that any inspections and fees applied on imports to your country/location are beyond our control, should you decide not to prepay your taxes during checkout.

You have the right to request the extraction of your information in accordance with GDPR regulations. This means that you can ask for a copy of the personal data we hold about you. We are committed to complying with GDPR requirements and will process your request promptly and securely. To go further, please contact the Concierge service.

You have the right to request the extraction of your information in accordance with GDPR regulations. This means that you can ask for a copy of the personal data we hold about you. We are committed to complying with GDPR requirements and will process your request promptly and securely. To go further, please contact the Concierge service.

You have the right to request the extraction of your information in accordance with GDPR regulations. This means that you can ask for a copy of the personal data we hold about you. We are committed to complying with GDPR requirements and will process your request promptly and securely. To go further, please contact the Concierge service.

You can do this directly from the email sent to you when you booked your online consultation.

Once you have completed the skin analysis, your personalized Skincare Protocol prescription will be available for you to access on your account. Simply log in to your account and navigate to the "My Skincare Protocol" section on your profile, where you will find a detailed guide on the recommended products and their application instructions. Enjoy the convenience of having your customized skincare protocol at your fingertips.

We’re sorry to hear that you received an incorrect item in your order. In order for us to process this inquiry, please contact us by clicking on the link below and send us photographs of the following: - The packing slip enclosed with the order - The incorrect product received Please contact our concierge at customerservice.row@mybr.com to submit this information. We look forward to assisting you further once your query has been received.

A complimentary online skin consultation is an online meeting where you receive your Skin Instant© analysis. Through visual analysis and a series of targeted questions, we gather valuable information to offer expert skincare advice and create a personalized skincare protocol tailored to your unique needs. You can then order the recommended products directly online.

You have the right to request the extraction of your information in accordance with GDPR regulations. This means that you can ask for a copy of the personal data we hold about you. We are committed to complying with GDPR requirements and will process your request promptly and securely. To go further, please contact the Concierge service.

Ready to schedule your online consultation? Simply click here to book your appointment and take the first step towards achieving your skincare goals with the help of our experienced professionals.

Ready to schedule your online consultation? Simply click here to book your appointment and take the first step towards achieving your skincare goals with the help of our experienced professionals.

Ready to schedule your online consultation? Simply click here to book your appointment and take the first step towards achieving your skincare goals with the help of our experienced professionals.

Our system processes orders immediately, which means we can’t make any changes once you have placed it and we’re usually unable to stop orders from processing and shipping. If we are able to stop the shipment, you will receive an email confirming cancellation of the order and any charges made will be reversed. Should the order ship, you will receive an email containing tracking information.

This is unusual and we apologize for the inconvenience. If you have already placed an order that you cannot see it, please contact our Concierge service so we can help you.

The refund cases for Biologique-Recherche.com are covered in our return policy. If they are in new condition and in their original packaging, you will receive a full refund within 5 to 7 days from the receipt of the products by our team.

We are unable to change orders once they have processed through our system. Regrettably this means we are unable to add or remove an item from your order. If you wish to purchase an additional item, please place a new order. If you no longer require any of the items ordered, you may return them to us for a full refund.

We are unable to make any changes to invoices. We are required by law to indicate on all commercial invoices and official documents full and accurate details of the order including price.

Contact us as soon as possible so that we can locate your package and take measures to ensure an express delivery.

We are not offering the option to order on MyBR.com with delivery in Spa.

The Biologique Recherche Methodology is at the heart of our brand. It consists of three essential stages, guided by the Skin Instant^© principle. The first is the Assessment Stage, involving a Dermo-Cosmetic analysis.
Next is the Initialization Stage, which cleanses and prepares the skin.
Finally, the Treatment Stage features our most concentrated products. Learn more about our Methodology.

Skin Instant© is the state of one's skin at a given moment in life. It is the pillar of the Biologique Recherche Methodology. Skin is impacted daily by factors such as climate, temperature, air conditioning, and pollution, as well as internal factors like stress, hormones, lifestyle, smoking, and age.

Our Methodology is designed to treat the epidermis by targeting these factors at each different moment in life. The Skin Instant© is used to recommend the most tailored regimen and treatments to meet your needs.

Discover your own Skin Instant©.

Understanding your current Skin Instant^© is a significant part of our brand’s methodology of skin reconditionning. Since our skin is constantly changing, we recommend having a one-on-one consultation with a skin expert 2-3 times a year to personalize your Skincare Protocol. Without specific product knowledge, you may not know how to apply or combine products effectively. Speaking with one of our skin experts ensures you use the products correctly and achieve the best results.